Social care

Social care was in crisis before the pandemic, following years of underfunding, understaffing and market fragility. COVID-19 magnified these problems, with devastating consequences for people who use and provide services.

One of Boris Johnson’s first pledges as prime minister in 2019 was to ‘fix the crisis in social care once and for all’ and government’s flagship social care reform – the social care cap in England – was announced in September 2021. Under the policy, the amount anyone will need to spend on personal care during their lifetime will be capped at £86,000 from October 2023. But last-minute changes made the policy less fair and generous for people with lower levels of wealth, and reduced protection against high care costs. The reforms also leave major problems in the system unaddressed, including high unmet need, poor terms and conditions for staff, and widespread staff shortages, currently estimated at over 165,000.

The public is still unclear how social care works and is funded

The social care system is not well understood by the public. For this reason, our survey reminded people that social care means services that help people in need of practical support due to illness, disability, old age or other reasons. Research undertaken in 2018 found people tended to think the social care funding system is more generous than it actually is, with many assuming the service is free at point of use, like the NHS. There are important differences in the way publicly funded social care is accessed across the UK, but in all countries people face both needs and means tests.

A sizeable minority of the public are still unclear about who provides social care and how care is funded. Nearly a third (31%) incorrectly think that the NHS provides the majority of social care services for older people (Figure 7). A further 38% incorrectly think that social care services are generally free at the point of need. There were no significant differences in these perceptions between the UK nations.

Source: Ipsos survey commissioned by the Health Foundation, 2022. Conducted online via KnowledgePanel UK between 26 May and 1 June 2022. Base: 2,068

Views on the standard of social care over the past 12 months remain negative

Perceptions of what has happened to the general standard of social care over the past 12 months are negative, but slightly less so than in November 2021. Just over half of the public (56%) think standards got worse over the past 12 months and only 5% think standards improved (Figure 8a). People with experience of using services during this time are less negative (45%), but those from older age groups are more likely to think standards have deteriorated, including 69% of those aged 65–74 years and 64% of those aged 55–64 years.

Source: The Health Foundation COVID-19 survey, May 2020: 1,983* | Ipsos survey commissioned by the Health Foundation. Conducted online via KnowledgePanel UK, Nov 2021: 2,102. I May 2022: 2,068 * Please note that findings from May 2020 were collected using a different methodology and so comparisons should be treated with caution.

The public is pessimistic about the future of social care and few think government has the right policies

Looking ahead, the public is pessimistic about whether the general standard of social care will improve – but slightly less negative than November 2021. Less than half (43%) think standards will get worse over the next 12 months, while 13% expect standards to get better (Figure 8b). Older age groups are again more pessimistic – around half of people aged 55–64 years (51%) and 65–74 years (48%) think standards will get worse, compared with 23% of those aged 16–24 years.

Despite the government’s plan to cap individual care costs in England, the public remains overwhelmingly unsatisfied with the government’s handling of social care. Fewer than 1 in 10 (8%) think that government has the right policies in place for social care and more than half (59%) disagree. These findings remain largely unchanged from November 2021.

Few think their local social care services are providing good-quality care

Just 15% of the public thinks social care services in their local area are good, while 31% disagree. Views remain broadly unchanged from November 2021. However more of the public (23%, up from 1% in 2021) ‘don’t know’ either way, further confirmation that awareness and understanding of social care is limited.

People who use social care services are more positive about the quality of social care, with 27% agreeing that local services are good and 38% disagreeing. However, people in older age groups are more pessimistic. Only 9% of those aged 65–74 years think local social care services are good, compared with 25% of those aged 16–24 years.

The social care spending cap is broadly supported, but awareness is low

9 months after the government announced plans to cap social care costs in England, more than half of people living in England (58%) are still unaware of the policy, with 40% aware (Figure 9a). When the policy is explained to people, just under half (49%) support the policy, 21% oppose it and 25% neither support nor oppose it (Figure 9b).

Source: Ipsos survey commissioned by the Health Foundation, 2022. Conducted online via KnowledgePanel UK between 26 May and 1 June 2022. Base: 1,622 (England participants only)

We asked those who do not support the spending cap to explain their reason in an open-ended response. Reasons given include that the policy does not go far enough in protecting people from catastrophic costs, that the policy is not fair for people who earn less, and that it is a disincentive for people to save.

Most people are not making financial preparations for social care

The public is more likely than not to agree it is their responsibility to financially prepare for their future social care needs. Less than half of the public (44%) think it is their responsibility and around a third (35%) disagree. Those aged 16–24 years are more likely to think it is their responsibility (63%) than the population overall (44%). In 2017, a larger proportion agreed it was their responsibility (55%), though comparisons are indicative only.

But only 4 in 10 (40%) have thought about preparing financially for their social care. And even fewer (30%) are already preparing financially, with just 5% having done so to any great extent (Figure 10).


Source: Ipsos survey commissioned by the Health Foundation, 2022. Conducted online via KnowledgePanel UK between 26 May and 1 June 2022. Base: 2,068


Source: August 2017 Ipsos/Deloitte State of the State. Conducted face-to-face between 18 and 28 August 2017, GB participants n=1,071

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