System performance

Since younger and older adults have different care needs and access different services, the quality and costs of these services can differ. This section presents data on the performance of the social care system for younger adults. We describe trends in requests for social care support alongside the numbers of people with disabilities to understand more about access to care. We look at evidence on the quality of care, how much is spent and how much services cost.

Access to care

The available data suggest that unmet need is both high and growing. In the last 4 years, there has been a 10% increase in the number of younger adults making a request for social care support, compared with a 4% increase among older people (see Figure 7).

Data on the number of new requests for support from individuals to local authorities, and what happens when a request is made, are broken down by different types of service and age band (see Figure 8). For younger adults, most requests do not translate into access to local authority funded care. Around 35% of requests for support made by younger adults result in no service provided (compared with around 25% for older people). Around 30% of younger adults are directed to another local authority service, given information and advice, or signposted to non-local authority services.

Figure 7: Change in number of new requests for support to local authorities in
England, by age group (index 100 = 2015–16), 2015–16 to 2018–19

Source: Adult Social Care Activity and Finance Report (2015/16 to 2018/19).

Figure 8: Type of support provided after requests to local authorities in England,
by age and type of support, percentage of total requests 2014–15 to 2018–19

Source: Adult Social Care Activity and Finance Report (2015/16 to 2018/19).

Another way to understand whether people are accessing the care they need is to look at differences between estimated social care need and numbers of people accessing services. Figure 9 shows trends between 2007/08 and 2018/19 in the numbers of people with severe learning disabilities and the numbers of younger adults accessing social care services. Estimated need increased over the decade, while the number of younger adults receiving local authority funded care declined.

Figure 9: Change in numbers of adults with severe learning disabilities and
the number of younger adults in receipt of local authority care services,
(index 100 = 2007/08), 2007/8 to 2018/19

Sources: RAP, S1, SALT returns – see NHS Digital web page under section titled ‘Short and Long Term Support’ for data sources for each financial year. This chart is based on analysis by London School of Economics for the Health Foundation.

The FRS, which asks households about care and caring, also provides data about access to services. In 2017/18, approximately 3% of younger adults (16–64) responding to the survey reported receiving formal or informal care, compared with approximately 19% of people aged 65+ (and around a third in the 85+ subgroup) (see Figure 10). Compared with the 18% of younger adult respondents reporting a disability (see chapter 2 on care needs), this suggests either high levels of unmet need, significant numbers of people with low-level needs who do not require social care support, or some combination of the two.

Figure 10: Proportion of people receiving formal and informal care in the UK,
by age, 2017/18

Source: Family Resources Survey, Department for Work and Pensions, 2019.

Quality of care for service users

When younger adults do access services, quality of care varies. The CQC’s most recent State of care report highlighted the deterioration in the quality of health and social care services for people with mental health problems, learning disabilities and autism, describing how people receive care too late, in an unsuitable setting or from staff who lack appropriate training. The 2018 report of the Learning Disabilities Mortality Review Programme found that the poor quality of health and social care services had contributed to the cause of death – or significantly impacted wellbeing – in 8% of mortality reviews of adults with learning disabilities.

It is difficult to get an overview of care quality in the social care system from publicly available data. We looked at responses to the ASCS and Personal Social Services SACE to consider perspectives of adult social care users and their unpaid carers about services, particularly relating to aspects of quality prioritised by national policy.

The majority (89%) of younger adults using adult social care services report being satisfied with them (see Table 8). Younger adults have similar levels of satisfaction to older people using services, but are more likely to say that social care services help the way they spend their time and help them to have social contact. This may, in part, be down to the different kind of services that younger adults receive, including a larger proportion of people receiving services in community settings compared with older adults (see chapter 1 on system context).

However, the survey data highlight differences in the quality of care provided depending on the reasons people access services. People with a learning disability as the main reason for receiving support are most satisfied with their care. When this group is excluded, responses from younger adults about quality of care are more similar to those from older people.

Table 8: Perspectives of adult social care users on the quality of services in England, 2018–19

Users aged 18–64

Users aged 18–64, excluding learning disability support

Users with learning disability support, all ages

Users aged 65+

Satisfied with services

89%

85%

93%

90%

Find it difficult to find information about services

33%

38%

28%

28%

Services help the way they spend time

75%

61%

89%

58%

Services help them have social contact

71%

62%

80%

61%

Services help them feel safe

88%

80%

96%

86%

Source: Personal Social Services Adult Social Care Survey, England – 2018–19, NHS Digital, 2019.

Quality for carers

Quality of services for unpaid carers also varies. Carers of younger adults are less likely to be satisfied with social care services, are more likely to find it difficult to find information about services, and are more likely to never feel involved in discussions about services than carers of older people (see Table 9). A total of 25% of carers of younger adults surveyed did not receive support or services from a local authority in the last 12 months (similar to carers of people 65+).

Table 9: Perspectives of unpaid carers of adult social care users on the quality of services in England, 2018–19

Carers of people aged 18–64

Carers of people of all ages whose primary support reason is learning disability support

Carers of people aged 65+

Satisfied with services*

64%

66%

73%

Find it difficult to find information about services

47%

46%

33%

Never felt involved in discussions about services for cared-for person**

10%

7%

6%

* excluding those who have not received support or services in the last 12 months ** excluding those who answered, ‘There have been no discussions that I am aware of, in the last 12 months’

Source: Personal Social Services Survey of Adult Carers in England 2018–19, NHS Digital, 2019.

Spending and costs of care

Spending on services for younger adults is a significant part of local authority social care budgets. It currently represents over half of local authority spending that can be attributed to different age groups (around £6.8bn in 2018/19) (see Figure 11). Around 70% of that spending is on services for people with learning disabilities.

Figure 11: Local authority spending on adult social care in England in 2018–19
by age group and primary support reason, £bn, expressed in 2020–21 prices

Source: Table 18, Adult Social Care Activity and Finance Report, England – 2018–19, NHS Digital, 2019.

After remaining flat between 2010/11 and 2014/15, local authority spending on younger adults’ care has been growing in recent years. Since 2014/15, there has been a 7% real terms increase (see Figure 12). This compares to a flat trend in spending on care for older people.

Despite this, the number of adults receiving care has not kept pace with growing care needs. Figure 12 compares trends in local authority spending on younger adults since 2014/15 with the estimated number of younger age adults with severe learning disabilities. Figure 9 compared the same measure of social care need with trends in numbers of younger adults receiving local authority funded social care. Taken together, these data point to a trend of growing unmet need as a result of spending by local authorities not rising quickly enough. It is likely that those with the highest needs are being prioritised, but there is limited systematic data available on trends in the needs of people receiving care packages.

Figure 12: Change in local authority social care expenditure on younger adults
and estimated numbers of adults with severe learning disabilities in England
(index 100 = 2014/15), 2014/15 to 2018/19

Source: Based on EX1, ASCFR reports (See under Short and Long Term Support, NHS Digital), DWP. This chart is based on analysis by the Personal Social Services Research Unit for the Health Foundation.

Social care spending is also under pressure from rising costs of care – not just growing care needs. Figure 13 shows trends in unit costs for different services by age group. A break in the time series means that comparing the data isn’t easy, but unit costs for most services (except nursing care for younger adults) appear to have risen faster than inflation. The average cost of a nursing care package is over 40% higher for younger adults, compared with a package for older people. The average cost of a residential care package is over double for younger adults. When considered alongside increases in spending and flat or reduced numbers of people receiving care, growing unit costs could show that people’s needs are becoming more complex to meet.

Figure 13: Change in residential and nursing care unit costs (cash terms) in
England (index 100 = 2010/11), 2010/11 to 2018/19

Source: EX1, ASCFR reports. This chart is based on analysis by London School of Economics for the Health Foundation.


¶¶ Throughout this analysis, we look at responses to the survey by age group [18–64; 65+] and by two strata identified in the survey [18–64, excluding learning disability support; Learning disability support (all ages)] – to consider differences by support reason. The percentage of respondents who filled in the survey themselves varies by support group and represents: 20% of all respondents aged 18–64; 22% of respondents aged 65+; 33% of respondents aged 18–64, excluding learning disability support, and 7% of respondents with learning disability support (all ages).

*** This excludes £2bn plus user charges where individuals are contributing to the cost of their care or over £2bn of spend transferred from the NHS. If unallocated funding is included (e.g. spending on commissioning activities and broader support services), funding for younger adults is just over 40% of the total.

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